Privacy Policy

Shree Nath Food Delivery

Your Information and Our Practices

Last Updated: [Add Date]

1. Introduction

Welcome to Shree Nath Food Delivery, operated by Shree Nath Food Delivery Private Limited (“Company”, “We”, “Us”, or “Our”).

We are committed to protecting your privacy and ensuring that your experience on our platform is safe, secure, and transparent. This Privacy Policy explains how we collect, use, store, process, and share your information when you use our website, mobile application, and related services (collectively referred to as the “Services”).

By accessing or using our Services, you consent to the practices described in this Privacy Policy.

2. Legal Background & Regulatory Framework

Recent amendments under the Consumer Protection Act, 2019 have expanded the definition of “goods” to include food, thereby bringing Food Delivery Platforms under its scope.

Accordingly, Shree Nath Food Delivery recognizes its obligations under applicable Indian laws and is committed to protecting consumer rights, ensuring transparency, and complying with regulatory requirements.

3. Scope of This Privacy Policy

This Privacy Policy applies to:

1. Our website and mobile application
2. All services, features, and interactions offered by Shree Nath Food Delivery

This policy does not apply to third-party websites or services that may be linked through our platform. We encourage you to review their privacy policies separately.

4. Acceptance of This Policy

Please read this Privacy Policy carefully before using our Services.

By clicking “I Accept”, registering, or using our Services, you agree to the terms of this Privacy Policy.

If you do not agree, please do not use our platform.

5. Relationship with Terms of Use

This Privacy Policy should be read together with our Terms of Use.

In case of any inconsistency, the Terms of Use shall prevail.

6. Information We Collect

6.1 Personal Information

We may collect personal information that you voluntarily provide, including but not limited to:

1. Name, gender, date of birth
2. Mobile number and email address
3. Delivery address and location details
4. Profile photo
5. Order history, preferences, searches, and feedback
6. Referral details
7. Customer support communications

For Merchants and Delivery Partners, additional verification information may be collected as required by law.

Note: We do not store your debit card, credit card, or banking details. Payment data is handled securely by authorized payment gateways.

6.2 Non-Personal Information

We may collect non-identifiable information such as:

1. IP address
2. Browser type
3. Operating system
4. Device identifiers
5. Usage patterns and analytics data

This information does not directly identify you.

6.3 Cookies & Automatic Data Collection

We use cookies and similar technologies to:

1. Improve platform functionality
2. Remember preferences
3. Analyze usage trends
4. Personalize user experience

You may control cookie settings through your browser or device.

6.4 Device & Location Information

To provide location-based services, we may collect:

1. GPS location
2. Device specifications

Location data may be shared with Delivery Partners and Merchants strictly for order fulfillment.

6.5 User Communications

We retain communications you send to us (emails, chats, calls) for:

1. Resolving issues
2. Improving customer service
3. Compliance and record-keeping

6.6 Information from Third Parties

We may receive information from:

1. Other users
2. Business partners
3. Analytics and advertising providers
4. Payment service providers

7. How We Use Your Information

Your information may be used to:

1. Provide and improve our Services
2. Process orders and payments
3. Communicate updates, offers, and support responses
4. Personalize user experience
5. Conduct research and analytics
6. Ensure platform security and prevent fraud
7. Comply with legal obligations

8. Sharing of Information

We may share information with:

1. Restaurant partners and delivery partners
2. Payment processors and service providers
3. Analytics, IT, and customer support vendors
4. Government or legal authorities when required by law

We do not sell personal data to third parties.

9. Your Rights & Choices

You have the right to:

1. Access and update your personal information
2. Withdraw consent (subject to service limitations)
3. Opt out of promotional communications
4. Request data anonymization where applicable

Certain information is mandatory for service delivery; refusal may limit functionality.

10. Public Content & User Posts

Reviews, ratings, and comments posted by you may be publicly visible.

We reserve the right to remove content that violates our Terms of Use.

Content shared may be used by Shree Nath Food Delivery for marketing or promotional purposes.

11. Data Security

We implement reasonable technical and organizational safeguards to protect your data, including:

1. Secure servers
2. Password protection
3. Restricted access controls

However, no system is 100% secure, and we cannot guarantee absolute security of data transmitted over the internet.

You are responsible for safeguarding your login credentials.

12. Opt-Out & Communication Preferences

You may opt out of non-essential promotional messages by contacting:

📧 support@shreenathfooddelivery.in

Transactional and service-related communications may still be sent.

13. Policy Updates

We may update this Privacy Policy periodically.

Changes will be reflected in the “Last Updated” date. Continued use of our Services indicates acceptance of the revised policy.

14. Data Anonymization

If you withdraw consent, we may anonymize your data within 30 days, making it non-identifiable, unless retention is required by law.

15. Mergers & Business Transfers

In case of mergers, acquisitions, or restructuring, your information may be transferred, subject to continued compliance with this Privacy Policy.

16. Third-Party Advertising

Third-party advertisers may display ads using anonymized and aggregated data.

Personal information is not shared with advertisers.

17. Address Book & Transaction Data

Certain features may require address book access to enhance functionality.

We may collect transaction details such as service type, date, time, and charges.

18. Jurisdiction & Governing Law

All matters related to this Privacy Policy are governed by the laws of India, with jurisdiction vested exclusively in Nashik, Maharashtra.

19. Contact & Grievance Redressal

For questions, concerns, or complaints regarding this Privacy Policy, contact:

📧 support@shreenathfooddelivery.in

We aim to address grievances promptly, and our decisions shall be final.

Your Privacy Matters

At Shree Nath Food Delivery, we are committed to handling your information responsibly and transparently, ensuring a safe, reliable, and enjoyable food delivery experience.